All of CSS professional counselling staff have tertiary qualifications and are provided with additional internal training to meet best practice standards and the accreditation standards of the American Association of Suicidology. Our trainers all have professional qualifications, clinical knowledge and Cert. IV in training and assessment.
CSS has internal procedures in place for monitoring counsellor well-being and skill levels, and responding to training needs throughout the organisation.
All counsellors are required to participate in training on topics including:
- Suicide Risk Assessment
- CSS Counselling Framework
- Child Abuse and Protection
- Clinical Note Taking — SOAP Model
- Ethical and Legal Considerations in Telephone Based Counselling
- Understanding Family Violence
- Working with men
- Working with Aboriginal and Torres Strait Islander people — Cultural Awareness Training
- Bereavement after Suicide
- Trauma
- Substance Use and the Impact on Counselling
- Working with Culturally and Linguistically Diverse Callers — Cultural Awareness Training
- Healthy Relationships: Communication, Conflict & Counselling
- Mental Health Issues — Perceptions, Illness and Service Structure
- Self Care & Counsellor Wellbeing.
Additional training is offered on specialist topics by external trainers as required