Crisis Support Services - Current Training Modules

Crisis Support Services Training - Current Modules

Suicide Risk Assessment and Crisis Intervention
Working With Challenging Callers
Understanding Family Violence
Professional Boundaries and Self-Care
Working Effectively With Men
Managing Staff in Crisis — Mental Health and Substance Misuse Issues

Suicide Risk Assessment and Crisis Intervention

Suicide Risk Assessment and Crisis Intervention training is essential for all organisations working with the public. This training has already proved invaluable for welfare providers, telephone information lines, large organisations and community service organisations.

This Training Will Highlight:

  • A tailored risk assessment model
  • Skills for identifying risks and warning signs
  • Strategies for appropriate and safe ways to respond to someone at risk
  • The myths and beliefs about suicide
  • How to access external services, professional supports and resources
Learn more...(pdf)

Working With Challenging Callers

In order to best meet your caller's needs, and to reduce the stressful impact on staff, it is essential that staff have the knowledge and skills to respond appropriately to irrational or highly emotional callers. This training has been effectively used by call centre and customer services staff, who have reported feeling better equipped to efficiently and professionally manage difficult callers.

This Training Will Highlight:

  • A call management process
  • Managing and containing calls
  • Empathy and self management
  • Risk assessment (where appropriate)
  • Assessing callers needs
  • Sensitive referral skills
  • Community Resources
Learn more...(pdf)

Understanding Family Violence

Understanding Family Violence will provide supervisors, managers, HR staff and service providers with the skills and confidence to identify and support people impacted by family violence. This workshop is underpinned by practical strategies and approaches that demonstrate respect and non judgemental communication for those experiencing family violence in all its forms.

This Training Will Highlight:

  • The myths, facts, attitudes and beliefs surrounding family violence
  • Forms of violence
  • The cycle of violence
  • Responding appropriately
  • Social and cultural factors
  • Resources available
Learn more...(pdf)

Professional Boundaries and Self Care

  • Does your organisation have a high staff turnover?
  • Are employees regularly absent or suffering from low productivity?
  • Have you experienced indecision about where your professional boundaries are?

Maintaining professional boundaries is critical in managing workplace stress and preventing burnout. Professional boundaries exist to protect the professional, the client and the organisation from personal and environmental pressures as well as potential litigation or disciplinary actions.

This Training Will Highlight:

  • How to establish and maintain professional boundaries
  • Understanding why boundary violations occur - and the warning signs
  • The role of boundaries in reducing stress
  • How to avoid becoming over-involved in your work
  • Burnout warning signs - identifying when levels of fatigue are impacting your work
Learn more...(pdf)

Working Effectively With Men

Working Effectively With Men is for anyone who provides support services to men and for organisations who wish to engage more successfully with their male staff and clients. Understanding the culture around male communication and help-seeking behaviours will increase your capacity to engage and work with men

This Training Will Highlight:

  • Gender values, perspectives and the resulting internal conflict
  • Myths and misunderstandings
  • How to focus on strengths and solutions to develop communication strategies
  • Barriers to help seeking for men
  • An organisational self assessment tool
Learn more...(pdf)

Managing Staff in Crisis — Mental Health and Substance Misuse Issues

Every year approximately 2 million, or 1 in 5 Australians experience some form of mental illness. Given these wide-reaching statistics, HR professionals, managers and supervisors and highly likely to find themselves confronted with staff in crisis as a result of mental health or the often accompanying, substance misuse issue.

This Training Will Highlight:

  • Understanding crisis
  • Myths and facts about mental illness substance misuse and suicide
  • Risk and protective factors
  • Duty of care responsibilities
  • Pre crisis management — tackling issues early and in a transparent manner
  • Crisis intervention and Management
  • Referral options
Learn more...(pdf)